FAQ’S

PAYMENT OPTIONS

Our preferred payment method is Paypal.

·         Paypal enables anyone with an email address to send & receive payments online.

·         For one off paypal payments with a Credit card you do not have to sign up for paypal, it is as easy as a normal online credit card purchase.

·         For more information go to www.paypal.com.au

If you choose to pay by Direct Deposit please use the following details.

Name: Unisil P/L

Bank: Westpac

BSB: 034 239

ACC: 287 790

You must quote your order number if you make payment via Direct Deposit.

You can choose to pick up your purchase In-Store and we will reimburse your shipping costs.

CANCELLING YOUR ORDER

If you need to cancel your order before it’s been sent out, please call +6155131057 before 5.00pm EST. If the item(s) have already been dispatched you can refuse them or you will have to pay to return the good to us.

RETURNS

Border Bikes will not refund used goods. We will happily exchange or give you a store credit if incorrect products have been sent out.

DELIVERY

We only deliver within Australia no International deliveries.

Border Bikes uses Australia Post Express Post and products should arrive within 1-2 business days, not including weekend or public holidays, depending on your location in Australia.

We make every effort to have your order delivered on the next business after your payment has cleared. All express deliveries will receive a tracking number and if there are any enquiries regarding your order please contact us. Border Bikes does not take responsibility for parcels that are incorrectly or insufficiently addressed, however we will do all we can to recover the parcel on your behalf.

For larger items we use an independent courier. Depending on your location delivery could take 7-10 working days.

Please note shipping prices at the checkout. Shipping price will depend on the item/s and locations of delivery.